Small Business Lead Nurturing Success Case Study

If you’re an entrepreneur, part of a small marketing department, or a one-man marketing department, then you know it can be tough to get everything you need to get done accomplished.

Your experience, current thought, and even marketing experts will tell you that small companies, with limited budgets and resources, can be challenged to keep up. Prevalent thinking is that they can’t, and in fact shouldn’t even try. But keep reading – because we’re dispelling that myth once and for all!

If you’re interested in driving revenue, and using the internet to help, then you’re doubly challenged to figure out WHAT among all of the different tactics, are the RIGHT ones for you. Because if you don’t get it right, then you’re just going to waste your time, and still not get the results you’re after. And that supports what the “experts” are saying, and leading you to believe.

Meet Margaret Johnson, a one-woman marketing department for a $10 million dollar-a-year consulting company, and learn how she has solved the problem of keeping her company top-of-mind with customers and prospects, funneling sales-ready leads to her sales force. Learn how they landed one of the largest companies in her geography, and are delighting them and staying top-of-mind.

Here’s the part you’ll really love: She spends only ONE DAY A WEEK managing it all!

And you could too…

There were two critical things that were causing Margaret’s organization pain – not knowing whether her in-person events would have anyone attending them, and how to stay top-of-mind when prospects weren’t ready for a sales conversation when someone from Sales contacted them.

In today’s fast-paced world, it’s not good enough to meet with someone who’s not currently interested in what you’re selling, and putting a tickle in your system to contact them again in 6 months. Even if that’s what they tell you. It’s likely that their situation could change on a moments notice, and if you’re not in their thinking, you will not get the deal.

After being bombarded with media, emails, and news about how you’ve got to be present in social media, Margaret set up a Facebook Fan page and a Twitter account. She already had a blog, and the company website to also manage. She found herself trying to remember where she needed to post content and update things.

Margaret was quickly getting overwhelmed. How could she really implement effective marketing efforts that would generate leads, nurture them well, and contribute to the bottom line growth goals of her organization?

Margaret started to map out everything. She had a blog, and that had an RSS Feed. She found a way to update her Twitter account based on the RSS feed from her blog. She also hooked up that RSS feed to her Facebook Fan page. But now, how could she generate more leads, and stay top-of-mind? That only relieved her from figuring out how to manage two of the social media aspects of things.

She realized that she could segment her RSS feeds and publish them to her website, effectively adding content to her critical pages that needed to be refreshed on a regular basis. And people could subscribe to her RSS feeds and get updates via email. There were some tools, that provide this specific ability – but then the people who sign up through those vehicles are kept in that system, with the opt-out and bad email information, rather than in her lead database where she could see how they are responding to the emails and also trigger appropriate event invitations. So using a point-tool like that wasn’t a solution – it only added more work.

Margaret was using a marketing automation toolset, and she realized that she could use an RSS feed capability from her marketing automation system to define her blog feed, and then publish them to her website. She could also set up emails, within that same toolset that pulled from those RSS feeds, so she could send emails to the contacts that wanted email updates, if there was any new content available from the feeds. If there wasn’t, then no emails would be sent. She realized she could set up her emails one time, set them to go out every 14 days, and they’d automatically pull fresh content from the feeds she identified for each email.

Best of all, implementing her “system” in this way, ensured that ALL the leads, and their responses to her marketing, were all in one place – so she could score the leads as well as segment them even further based on how they responded, not only to the emails, but on what materials they have downloaded from her website, which pages they have viewed, and which events they’ve attended. She set up nurturing sequences (a set of timed emails) that trigger based on a lead’s response to any number of specific lead activities. She now has emails going out every 14 days to her leads, plus other nurturing sequences that can be triggered based upon a lead’s activity.

The value of keeping her leads in a single database, and tracking their activities — and then having the tools available that allowed her to automate her marketing efforts, has literally saved her from adding another full time marketing person to her staff to help implement and manage their marketing efforts.

How’s it going? She is getting positive feedback from customers and her sales folks – because her company is top-of-mind, and closing more business! She is able to quantify her contribution to her company’s growth.